Refund policy
Can I return my order?
Yes, you will return your order by the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, unworn, tags and/or labels) within 14 days of receiving a product ordered. Please note, any shipping fee will not be refunded. Please email us at hello@itsallora.com within 14 days of receiving your item with subject line "Return Label" and we will issue you a return label.
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All returns have to be shipped back within 14 days of delivery. This applies for full-priced and sale pieces.
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All pieces must be returned in their original condition, unworn and unscratched. Worn or damaged pieces will not be accepted for return. Unless you have contacted us separately with a specific claim and we have accepted.
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When shipping your return, make sure the parcel is securely sealed, to avoid any damage or loss of items.
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The return fee will be deducted from your refund.
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When your package reaches our warehouse, expect your return to be processed within 7-10 business days.
- We suggest insuring your package. Any empty boxes sent to us will not result in a refund to the customer.
Damages and lost packages
Once items are shipped, they become the property and responsibility of the buyer. If a product is damaged in transit or misplaced, it is the buyer's responsibility to communicate with the shipping carrier. We do not assume responsibility for lost packages. It is the customer's responsibility to contact the shipping carrier for assistance.