Returned or Undeliverable Packages

If your package is returned to us and marked as “undeliverable” by the shipping carrier, we will issue a refund or store credit depending on the timeline:

• Returned within 25 days of the original shipment date → Full refund to your original payment method.

• Returned between 26–40 days → Store credit will be issued.

• Returned after 40 days → Not eligible for refund or store credit.

Please double-check your shipping address at checkout to avoid delays.

Troubleshooting Orders

Why isn’t my order going through?

1. Check item availability. If anything in your cart is out of stock or removed from the site, your order may not process. Simply remove any unavailable items.

2. Billing mismatch. If you receive an AVS error at checkout, the billing information you entered (especially the CVV or zip code) does not match what your bank has on file.

3. Browser issues. For the best experience, use an up-to-date browser like Google Chrome.

Returns & Exchanges

Can I return my order?

We want you to love your purchase. If you’re not fully satisfied, please contact us within 14 days of delivery to arrange a return or exchange.
Email hello@itsallora.com with your order number and the item you'd like to return, and we’ll take care of you.

Please note: Custom pieces are made just for you and are final sale—we do not accept returns or exchanges on custom orders.

Please also review our full Return Policy for additional details.

What if my item is damaged or defective?

Once an item leaves our studio, it becomes the responsibility of the shipping carrier.
If your item arrives damaged or is lost in transit, please file a claim directly with UPS using your tracking number.
We do not assume responsibility for lost or stolen packages.